367 Reviews Found
Confirmed Service Customer
I spent $1000 last month on an emissions related problem only to have my service engine light come back on in two weeks. I took my truck back in so they could tell me it’s another $2500 to replace a different sensor. Every emissions problem should be under warranty, especially since GMC Dealerships have no idea how to fix the problem. Trial and error is no way to fix a problem. General Motors knows what the problem is on my truck, why don’t they take care of their problems?
Gary B.
KAMAS
Business Response
We would like to extend our most sincere apologies for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
Was this review helpful?
Business Response
Hi, we are so pleased you enjoyed your visit to Salt Lake Valley Buick GMC! Thank you so much again for your feedback! We hope you have a great day!
Was this review helpful?
Confirmed Sales Customer
Richie was great! Been shopping for a new vehicle for afew months now and finally got something i loved right away.
Estefanny V.
PLEASANT GROVE
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We hope to see you soon!
Was this review helpful?
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. I look forward to speaking with you.
Was this review helpful?
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us to discuss your concerns. We look forward to serving you again.
Was this review helpful?
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Service Customer
Took the terrain in 3 times with the same problem and never could get it completely fixed. Just found a new problem and charged me for another dionostic.
Larry P.
SLC
Business Response
Thank you for providing us with your feedback. Our team is dedicated to providing a great experience for customers and we would like to discuss this issue in greater depth. Please give us a call at your earliest convenience.
Was this review helpful?
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
Was this review helpful?
Confirmed Service Customer
The service advisor Miguel (?) was amazing as usual. He kept me informed and was right on top of my service. He also has made the effort to get to know me making it a personal experience. Great asset to your service team.
Steve C.
SANDY
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Service Customer
Very poor service we went to sister store bought a ram.
William S.
BLACKFOOT
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Was this review helpful?
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
Was this review helpful?
Confirmed Sales Customer
Great service no pressure excellent inventory fantastic staff!
Weston B.
SALT LAKE CITY
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
Was this review helpful?
Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
Was this review helpful?
Confirmed Sales Customer
It was very easy going. I felt no pressure, received the truck I wanted. Great people to work with....
Robert T.
STANSBURY PARK
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Confirmed Sales Customer
So far the best dealer I had ever been. Best deals, everyone was very nice
Erasmo P.
SPRINGVILLE
Business Response
We appreciate you taking the time to leave us this awesome feedback and excellent star rating! We look forward to working with you again in the future.
Was this review helpful?
Business Response
Hello, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Service Customer
They are very personable and they do a great job.
Michael S.
SANDY
Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
Was this review helpful?
Confirmed Service Customer
Always professional and timely with the service.
Christine H.
WEST VALLEY CITY
Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
Was this review helpful?
Confirmed Service Customer
I was disappointed about the time it took to complete the service. My appointment was at 1pm and it was not done until 5pm. This is first time it has taken that long. I usually wait at the dealership, but did not this time, so not sure if that was why. I still only had transportation back at that time and had expected that if the appointment was at 1, it would be done by 3 or 3:30. I am always impressed with the customer service and service performed on my vehicle.
Jamie T.
WEST JORDAN
Business Response
Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Was this review helpful?
Confirmed Service Customer
Friendly knowledgeable people, work was done quickly.
Douglas H.
TAYLORSVILLE
Business Response
Hi there! We're so happy we were able to help you out! Thank you again for the great review!