357 Reviews Found
4.4
Confirmed Service Customer
I was in and out in no time at all. The service technician was real friendly and seemed to know what he was doing.
Brent F.
WEST VALLEY

Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! We're looking forward to your next visit with us!
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Business Response
We appreciate you taking the time to leave us this awesome feedback and excellent star rating! We look forward to working with you again in the future.
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Confirmed Service Customer
Service advisor was nice and friendly. Secure Wifi and desk area available so I could work while I was waiting.
Teresa M.
WEST VALLEY CITY

Business Response
It's our commitment to ensure quality customer care by providing comfortable, clean, and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
Every time I get service from this dealership there are problems and I regret going in. I won’t be going back again. The staff doesn’t seem to care at all about whether the experience is a good one, there are clearly communication issues between those who set appointments and those who do the work and they just blame each other and tell the customer there’s nothing they can do.
Jonathan S.
SALT LAKE CITY

Business Response
We would like to apologize for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
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Confirmed Service Customer
Oscar Service writer was friendly and professional, repairs were made as expected, however, one of the techs involved left grease stains and fingerprints on the hood and fenders of my truck. Also, I had a scheduled appointment for 8am on Thur 19 Jan 23 and arrived at that time. However, Laura, left a message on Friday the 20th that I had missed the appointment and if I needed to reschedule to call her, something is wrong with your internal communications. Overall I am satisfied with the services
Corrie S.
MAGNA

Business Response
Thank you for your feedback about your recent experience with us. We understand your concerns and we hope to do better next time. Please contact us if you would like to further discuss your visit so we can continue moving forward in a positive direction.
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Confirmed Service Customer
Overfilled my power steering fluid and it sprayed everywhere on my engine bay and leaked on my driveway. Very disappointed my diesel truck smells like burning power steering fluid when I drive it around.
Kolten P.
HEBER CITY

Business Response
Thank you for providing us with your feedback. We apologize for your unsatisfactory experience and we would like to speak with you to make amends. Please call us so we can address your review.
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Confirmed Sales Customer
Ben was amazing!! Had such a great experience at the dealership and would definitely recommend this dealership and having Ben as their salesman!
Vicente C.
WILSON

Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes!
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Confirmed Service Customer
My 2021 GMC Sierra was having an issue while I was passing through SLC on a ski trip. I showed up at service opening on Thursday at 7 A.M. before a holiday weekend and without and appointment. Oscar in the service department helped me get my vehicle in to be looked at that day. He asked how long I was going to be in the area and said they would do their best to complete it in the 3 business days which my trip covered. He was very responsive and got back to me later that day with a plan to get the parts in and complete the work before I was planning on leaving the area. The dealership also went above and beyond and gave me a ride out to where I was staying in Park City. I was highly satisfied with my service and the communication provided by Oscar and the rest of the service department.
Chris B.
N LITTLE ROCK

Business Response
Thank you so much for taking the time to let us know how satisfied you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Confirmed Sales Customer
Was not impressed by the unwillingness to negotiate the price of my trade.
Jeffry W.
HOOPER

Business Response
We appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and we look forward to hearing from you soon.
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Confirmed Sales Customer
Justin find the truck I wanted. The purchase was smooth. Even went great.
Nicholas S.
HURRICANE

Business Response
Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Your service department did great! They were super nice and took great care of me. Your sales department sucked. Not friendly, totally salesy. Couldn't answer hardly any of my questions but kept trying to 'push me along in the sales cycle'. If I weren't looking for an extremely specific and limited truck, I would never have bought from you. Take some pointers from Ken Garff and upgrade your entire sales process. Sorry, I am not trying to be rude, but there were just many things that were lacking in my 5 hour/ multi-day journey to buy a truck and it was pretty apparent that I was just another number to your team. Teach your finance guys how to be human. everyone knows the 'finance' team of a company is boring and rigid, but your guys don't have to wear that on their sleeves. Anyway, I just leave this feedback because as a fellow entrepreneur, I personally go out of my way to find out what my customers think of my business and I assume that is the point of this survey. I wish you luck and hope you give me reasons to buy from you again.
Nicholas L.
OREM

Business Response
Thank you for providing this feedback about your experience. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience.
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Confirmed Service Customer
I took my 2015 Terrain "Daphne" in to have the front tire sensors replaced. I also asked them to check my brakes, to see if they needed to be replaced yet. I made an appt for 8:30 AM and dropped Daphne off the night before. Heard from Oscar in the AM and he clarified what I wanted done and kept me updated with progress and got my ok on the costs. When he called to tell me she was ready to pick up, he told me they also took care of a recall that was still out there. I appreciate that they just did it without bothering me about it. I picked up my vehicle later in the afternoon and all was well. Oscar reviewed the checks that were done and showed me the measurement on my brakes and explained the scale on which they are measured. It would have been really easy to soak me for new brakes when they weren't needed yet, and SLVGMC doesn't do that. It would have been easy to charge me for more labor instead of the increment of time and SLVGMC doesn't do that. I purchased Daphne from SLVGMC, have had most of her services done there, and have never been disappointed or frustrated.
Rieda A.
SALT LAKE CITY

Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes!
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Confirmed Service Customer
Oscar was great to work with and he kept me informed on the status of my vehicle, him and his crew did a great job.
Colby C.
MURRAY

Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
The service advisors I felt with were knowledgeable and efficient. Service was completed timely.
Steve C.
SANDY

Business Response
We're glad to hear you found our staff was knowledgeable and efficient! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
honestly very good service everything very fast very friendly . Thank you
Margarita B.
HEBER

Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Confirmed Sales Customer
Kim & his team are very knowledgeable and are very helpful very professional
Fainga V.
DRAPER

Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Experience was exactly what you want when you are buying a vehicle and dealing with salespeople and financing personnel.
Danny E.
WEST HAVEN

Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Hi there! We're so happy we were able to help you out! Thank you again for choosing Salt Lake Valley Buick GMC and we hope to see you again.
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Confirmed Service Customer
Everyone was friendly, helpful and my car was completed in a timely manner. I highly recommend Salt Lake Valley Buick GMC!
Kristie D.
SANDY

Business Response
Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care!