Customer Reviews

I was in and out in no time at all. The service technician was real friendly and seemed to know what he was doing.

The best

Service advisor was nice and friendly. Secure Wifi and desk area available so I could work while I was waiting.

Every time I get service from this dealership there are problems and I regret going in. I won’t be going back again. The staff doesn’t seem to care at all about whether the experience is a good one, there are clearly communication issues between those who set appointments and those who do the work and they just blame each other and tell the customer there’s nothing they can do.

Oscar Service writer was friendly and professional, repairs were made as expected, however, one of the techs involved left grease stains and fingerprints on the hood and fenders of my truck. Also, I had a scheduled appointment for 8am on Thur 19 Jan 23 and arrived at that time. However, Laura, left a message on Friday the 20th that I had missed the appointment and if I needed to reschedule to call her, something is wrong with your internal communications. Overall I am satisfied with the services

Overfilled my power steering fluid and it sprayed everywhere on my engine bay and leaked on my driveway. Very disappointed my diesel truck smells like burning power steering fluid when I drive it around.

Ben was amazing!! Had such a great experience at the dealership and would definitely recommend this dealership and having Ben as their salesman!

My 2021 GMC Sierra was having an issue while I was passing through SLC on a ski trip. I showed up at service opening on Thursday at 7 A.M. before a holiday weekend and without and appointment. Oscar in the service department helped me get my vehicle in to be looked at that day. He asked how long I was going to be in the area and said they would do their best to complete it in the 3 business days which my trip covered. He was very responsive and got back to me later that day with a plan to get the parts in and complete the work before I was planning on leaving the area. The dealership also went above and beyond and gave me a ride out to where I was staying in Park City. I was highly satisfied with my service and the communication provided by Oscar and the rest of the service department.

Was not impressed by the unwillingness to negotiate the price of my trade.

Justin find the truck I wanted. The purchase was smooth. Even went great.

Your service department did great! They were super nice and took great care of me. Your sales department sucked. Not friendly, totally salesy. Couldn't answer hardly any of my questions but kept trying to 'push me along in the sales cycle'. If I weren't looking for an extremely specific and limited truck, I would never have bought from you. Take some pointers from Ken Garff and upgrade your entire sales process. Sorry, I am not trying to be rude, but there were just many things that were lacking in my 5 hour/ multi-day journey to buy a truck and it was pretty apparent that I was just another number to your team. Teach your finance guys how to be human. everyone knows the 'finance' team of a company is boring and rigid, but your guys don't have to wear that on their sleeves. Anyway, I just leave this feedback because as a fellow entrepreneur, I personally go out of my way to find out what my customers think of my business and I assume that is the point of this survey. I wish you luck and hope you give me reasons to buy from you again.

I took my 2015 Terrain "Daphne" in to have the front tire sensors replaced. I also asked them to check my brakes, to see if they needed to be replaced yet. I made an appt for 8:30 AM and dropped Daphne off the night before. Heard from Oscar in the AM and he clarified what I wanted done and kept me updated with progress and got my ok on the costs. When he called to tell me she was ready to pick up, he told me they also took care of a recall that was still out there. I appreciate that they just did it without bothering me about it. I picked up my vehicle later in the afternoon and all was well. Oscar reviewed the checks that were done and showed me the measurement on my brakes and explained the scale on which they are measured. It would have been really easy to soak me for new brakes when they weren't needed yet, and SLVGMC doesn't do that. It would have been easy to charge me for more labor instead of the increment of time and SLVGMC doesn't do that. I purchased Daphne from SLVGMC, have had most of her services done there, and have never been disappointed or frustrated.

Oscar was great to work with and he kept me informed on the status of my vehicle, him and his crew did a great job.

The service advisors I felt with were knowledgeable and efficient. Service was completed timely.

honestly very good service everything very fast very friendly . Thank you

It was fast and easy

Kim & his team are very knowledgeable and are very helpful very professional

Experience was exactly what you want when you are buying a vehicle and dealing with salespeople and financing personnel.

very helpful

Everyone was friendly, helpful and my car was completed in a timely manner. I highly recommend Salt Lake Valley Buick GMC!