390 Reviews Found
Business Response
We appreciate your positive review about your recent experience with us! Have a great day!
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Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
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Confirmed Service Customer
My truck came in clean, had dirt on the floor mates and grease finger prints on the fender. Said they topped off the def which they did not do.
Scott G.
SOUTH JORDAN
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your concerns will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Service Customer
Good communication from Hector the service writer. Only had it back one day. So far so good.
Mark S.
SALT LAKE CITY
Business Response
Hello, we really appreciate your feedback! Thank you again for choosing Salt Lake Valley Buick GMC and we hope to see you again.
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Confirmed Service Customer
I used a coupon for my oil change. The coupon said it included a car wash. My truck was not washed upon picking it up. I thought they would fill fluids if low. My windshield washer fluid warning is still on for low level. I thought the dealer would let me know that it was on and that they didn't fill it. No mention of my transmission level and no mention of my radiator level. Oh well...
Chris F.
COTTONWOOD HEIGHTS
Business Response
Thank you for your feedback and your business. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to us if you would like to discuss your experience in greater detail. Thank you.
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Business Response
We're glad to hear you found our staff friendly and punctual! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
BEN B sales consultant very helpful, Richie as well , thank you guys
Carlos A.
MAGNA
Business Response
We're glad to hear you found our staff helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Business Response
It is great to hear everything was done quickly! If you have any further concerns, please give us a call. We're always happy to help!
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Confirmed Service Customer
After recently having my truck serviced with SLV GMC, I was very disappointed and infuriated to have my vehicle returned to me a complete mess inside and out. However, that issue was quickly corrected by your staff and my truck was returned to me clean and the issue corrected mostly. My hope is that in future dealings with your company i am not inconvenienced by this type of issue again.
Ronnie C.
WEST JORDAN
Business Response
Thank you for your feedback and your business. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to us if you would like to discuss your experience in greater detail. Thank you.
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
Good bunch of people. Thanks to Rob for getting the accessories on so fast. Kim was super cool and went out of his way to help me understand my new truck. Thanks I’ll be back!
Aaron A.
COTTONWOOD HEIGHTS
Business Response
Hi there, thank you; we appreciate your feedback! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
Disappointed with the staff. Disappointed with scheduling and setting expectations and explination of services offered.
Justin J.
SALT LAKE CITY
Business Response
Thank you for providing us with your feedback. Our team is dedicated to providing a great experience for customers and we would like to discuss this issue in greater depth. Please give us a call at your earliest convenience.
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Confirmed Service Customer
Did not have the appointment available after it was scheduled prior the service was wonderful to get us in & do the service
Loretta C.
WEST JORDAN
Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Service Customer
They never fixed my truck. Horrible communication and service. When asked for more help I was berated.
Allen W.
SALT LAKE CITY
Business Response
We would like to thank you for sharing this feedback and apologize that we did not meet your expectations. We would like to speak with you regarding the situation and discuss options. Please contact us at your earliest convenience.
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Confirmed Service Customer
First of all it was very difficult to understand the person we were working with.His English was so bad we really had a hard time understanding what he was saying. We were told that the repair shop was way behind and that it would take another week to get to our car. It had already taken a week and a half to get an appointment. We elected to leave the car there anyway. Next the parts needed were not ordered so another delay occurred. After the first round of repairs, we then we’re told that more work was needed and that the cost of labor alone for the second repair would be an additional $2,500. Total labor costs alone would have been nearly $4,000 and total repairs over $5,000. Labor costs are off the charts. We elected to not have the second set of repairs done at your dealership and will not be returning. Upon telling the person no do not do the additional repairs he said, Ok, we will charge you for the work that was done and we won’t charge you for the work we didn’t do. Wow, really, was there even a thought of charging us for work not done? We are taking the car to another repair shop and again will not be returning for any kind of service or car purchase.
Joyce A.
COTTONWOOD HEIGHTS
Business Response
We would like to thank you for sharing this feedback and apologize that we did not meet your expectations. We would like to speak with you regarding the situation and discuss options. Please contact us at your earliest convenience.
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Confirmed Service Customer
Very professional showed me how bad my filters were before replacing them and got to see the new beautiful Buicks on show floor very nice dealership
Lorraine P.
TAYLORSVILLE
Business Response
Hello, we are glad we could help! All Star Customer Care reviews@allstarautomotive.com
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Confirmed Service Customer
The fluids weren’t topped off. I asked if they would be and was told yes, but the washer fluid wasn’t topped off.
Todd F.
TAYLORSVILLE
Business Response
Thank you for your feedback about your recent experience with us. We understand your concerns and we hope to do better next time. Please contact us if you would like to further discuss your visit so we can continue moving forward in a positive direction.
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Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!