327 Reviews Found
Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
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Confirmed Sales Customer
Nice and easy experience. Staff was really nice and made us feel at home.
Brandi G.
TOOELE
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Until the next time we meet, take care!
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Confirmed Service Customer
I have not been happy with the service department since I bought the truck and with this last time I will not be back nor will I recommend after being lied to about repairs you say I needed and after taking to another shop found all.repairs were BS except needing new tires I have had issues every time i brought truck in
David M.
SOUTH RIM
Business Response
Hi, we regret to hear that your recent experience was anything less than exceptional. If you are willing to give us another chance, please give us a call so we can understand your situation better in order to try and turn your experience around.
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Business Response
We're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!
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Confirmed Service Customer
Serenity was really nice and she was always helping and answer all the questions
Carlos C.
HERRIMAN
Business Response
Hi there, thank you; we appreciate your feedback! Thank you again for choosing Salt Lake Valley Buick GMC and we hope to see you again.
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Confirmed Service Customer
Actually purchased accessories for my new 2022 envision, though as always, great customer service Raymon and jessie are super
Howard P.
PARK CITY
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Multiple line items were drastically marked up in pricing. For example, I had a headlight changed with you in May for $42 and in this service recommendation it was listed as $195. That was an immediate red flag so I sent the report to three other shops and all three said that the pricing, suggested repairs, and the things your techs said to me on the calls were suspicious and not to have my car serviced there.
Erin R.
LEHI
Business Response
We apologize that we did not meet your expectations, but would like to thank you for providing us with this feedback. We want to research your situation and discuss options to make things right. Please contact our team at your earliest convenience so we can work on a solution.
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Confirmed Service Customer
Oscar was friendly and informative. He exceeded expectations!
Justin W.
WEST VALLEY CITY
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
everything went very well and was kept informed
Dennis M.
PARK CITY
Business Response
Thanks for the perfect rating. We're pleased that everything went well for you! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Trailer brakes aren’t working when a trailer is connected. I brought the trailer in when making the service appointment to confirm the issues is with the truck, which they did confirm. No service was performed and I was told to cycle the truck to reset it if it happened again. It happens all the time while driving with a trailer. It is a safety issue and I’m disappointed more wasn’t done to resolve the issue
Brock B.
HIGHLAND
Business Response
It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this feedback and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
My truck was kept 4 1/2 out of 10 business days the past two weeks. I was told it would be done in two days total, but when I went to pick it up it hadn't been serviced at all! I then brought it in for another two days the next week and was promised a loaner car, there was no loaner car I had to wait for a Lyft. Then when I went to pick it up on the morning of the third day and watched as a technician searched through everyone's desks but couldn't find my key he finally just lied to me saying "Oh I think the clear bra still needs to be put on." My truck was done at this point but I had to come back later in the day to because of this lie. I have wasted my time and the time of all my friends, family, and coworkers that were nice enough to drive me to the dealership.
Gage K.
WEST VALLEY CITY
Business Response
Thank you for providing this feedback about your experience. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience.
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Confirmed Service Customer
Kept me informed as to the status of my service request, and the work was done ahead of schedule and as promised. A+
Anne H.
SOUTH JORDAN
Business Response
It is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
It was good, just waiting to hear back about when the module for my seats comes in, glad they were ordered.
Chris A.
WEST JORDAN
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Dalila is the BEST SERVICE ADVISOR in the whole valley from Logan to Provo. Thank you for your honesty, curiosity and photographic memory of every service manual from the last decade. TAC is getting lonely up there you're solving everything at home base - Salt Lake Valley GMC.
Randy T.
SALT LAKE CITY
Business Response
We appreciate your positive review about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Service Customer
They had my truck for over a week and was not able to fix the problem
Lyle B.
SANDY
Business Response
Hi there, we regret your most recent visit with us was not up to the standards we strive for. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution.
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Confirmed Service Customer
Well taken care of service was done quickly and efficiently
Scott H.
SOUTH JORDAN
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
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Confirmed Service Customer
The Service Technician, Miguel Banuelos, was very knowledgeable and communicated the process well. The wait time for the service was far less than I was expecting. Outstanding Customer Service.
Steve C.
SANDY
Business Response
Hi there, your satisfaction is our top priority. Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Was taken care of, service and recall completed promptly!
Dennis W.
WEST VALLEY CITY
Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
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Confirmed Service Customer
We came to yo specifically because we had purchased our tire from you. One of our tires was losing air. Your service area was not even able to do a simple flat repair, they just added air and said sorry. Also when they rotated the tires they did not reset the info on the dash that indicates tire needs attention. We had to take the car to another shop to complete the repair. They also were not able to offer a car wash. We have been customers at your dealership for years, bought our last two GMC Acadias there and we are sad to say that we have noticed the service quality is just not as good as it used to be. Hopefully we just caught you on a bad day.
Geri M.
SALT LAKE CITY
Business Response
Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.