251 Reviews Found
4.6
Confirmed Service Customer
Dan has taken care of us every time we come in. He is very professional but all keeps it real and doesn���t bs anything.
Victoria R.
COTTONWOOD HEIGHTS
Business Response
We appreciate your positive review about your recent experience with us! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
Worked with Russell Marcovitch and by far the best dealership/car buying experience I've had. I'll be recommending!
Kylinn J.
SALT LAKE CITY
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
Justin had everything ready and I was in and out with in 30 minutes
Waylin L.
IDAHO FALLS
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
We want all our clients to have a comfortable and stress-free experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Service Customer
It was TERRIBLE. ��I arrived expecting the work to be done on my car and prepared to stay for several hours. ��I knew my brakes needed to be replaced and that my headlamp wasn't working and had already discussed this with the person making the appointment. ��When I arrived they told me they would get to diagnosing my car in 3-4 days and that I needed to leave it at the dealership because they were now liable for my car. This came as a big surprise and inconvenience. And you can imagine how grateful I was for the diagnosis fees when I had already told them what I needed to have repaired. ��I can't imagine they needed to do $200.00 dollars of work to check my brakes and hook a machine up to diagnose what was wrong with my headlamp....it was a bulb replacement, by the way, and it doesn't take a genius to figure that one out!!!! $200.00?!?!?!? I left very upset and unprepared for all of the expenses. ��I found another mechanic, one who has been working on my other cars for 20 years, who told me he could get my car in the next day and would assess all of my needs without charging me Diagnostic fees for everything. ��I immediately tried calling the dealership to no avail. ��Of course, your phones are always busy. ��Then I replied to the ��text I had received from the person who helped check me in to tell him that I would be in to get my car that afternoon, as soon as I finished work, and not to proceed with any work on the car. �� Mind you, this is less than 24 hours after I dropped my car off. My car was supposed to be sitting for the next 3-4 days to be diagnosed. ��Several hours later I received a call from GMC to tell me I could come and pick up my car but I needed to pay the diagnostic fee first. ��WHAT THE ______!!!!!! �� They told me they needed 3-4 days and then when I ask them not to do any work , less than 24 hours later, they call and tell me they have been able to do the diagnostic portion and I owe them $225.00. ��That appears very crooked and unfair to me. I feel as if I have been completely taken advantage of. It feels dishonesty and reflects very poorly on your dealership!!!! I will never recommend you in the future, nor will I ever be using your dealership to work on my GMC Yukon or my husbands GMC Sierra in the future. ��There are too many other dealerships and mechanics around town that can help me with my vehicles and I prefer to give my money to a company with integrity and where the customer, as a person, matters and not how much money you can get out of the transaction. �� VERY POORLY DONE Salt Lake Valley GMC!!!! I agreed that you can publish my response, but know you NEVER will!!!
Darci H.
HOLLADAY
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
The requested services were completed as promised. However when I received my vehicle back, the exterior of my truck was covered in grease to include greasy hand prints on my door. Both drivers and passengers fenders were covered in grease, leading me to believe that fender covers weren't used. These trucks cost a lot of money and I choose to go to the dealership with hopes that my investment is maintained better.
Mathew P.
WEST VALLEY CITY
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Sales Customer
Strait forward sales process with no funny business.
Steven H.
SARATOGA SPRINGS
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Salt Lake Valley Buick GMC and we hope to see you again soon! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
Dan did a great job getting me in and out within a relatively short time for full maintenance service and software module programming update. Very nice customer service!
Jeff W.
WEST VALLEY CITY
Business Response
Wow, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future. Best wishes, Salt Lake Valley Buick GMC
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Business Response
Hi, we really appreciate your positive review! We can't wait to see you again, have a great day.
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Confirmed Service Customer
Showed up on my appointment time and dropped off my truck. Was told it could take a good part of the day to do the recall update. Around 2:30 I called to find out how things are going. I was told that they had tried twice to get the update to take and with no success. So I picked my truck up and rescheduled another day to get the update. Just saying it���s an inconvenience to have to bring my truck back for recalls. It���s seems to me that GM needs to provide better equipment to dealers to make things better for software updates.
Bryon P.
TOOELE
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
Always a good experience. Recently there for an oil change. They let me know the filters also needed to be changed, showed them to me, and explained the usual frequency of that need, allowing the decision to be mine. As always, any questions and concerns I have are always addressed, whether about servicing the car, buying extra parts, etc. and I leave feeling confident about going back. Thanks for the good service!
Peggy B.
SALT LAKE CITY
Business Response
Hello, we are glad we could help! Thank you again for the great review!
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Confirmed Service Customer
Staff Is very helpful, friendly and keeps you well informed about your service
Bradley G.
MURRAY
Business Response
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
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Confirmed Sales Customer
Great experience! Geo helped me find what I needed and I couldn't be happier!
Brent B.
ALPINE
Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Confirmed Service Customer
I always bring my Acadia for service at this dealership. They have taken great care of my vehicle, have a great service team, and the service is easy to schedule, completed timely, and I receive timely updates throughout the service appointment.
Jacob E.
SALT LAKE CITY
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Salt Lake Valley Buick GMC and we hope to see you again soon! If you're ever in need of more help, please let us know!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Hi there, your satisfaction is our top priority. We hope to see you soon!