281 Reviews Found
Business Response
Hi, we really appreciate your positive review! We can't wait to see you again, have a great day.
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Confirmed Service Customer
Showed up on my appointment time and dropped off my truck. Was told it could take a good part of the day to do the recall update. Around 2:30 I called to find out how things are going. I was told that they had tried twice to get the update to take and with no success. So I picked my truck up and rescheduled another day to get the update. Just saying it���s an inconvenience to have to bring my truck back for recalls. It���s seems to me that GM needs to provide better equipment to dealers to make things better for software updates.
Bryon P.
TOOELE
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
Always a good experience. Recently there for an oil change. They let me know the filters also needed to be changed, showed them to me, and explained the usual frequency of that need, allowing the decision to be mine. As always, any questions and concerns I have are always addressed, whether about servicing the car, buying extra parts, etc. and I leave feeling confident about going back. Thanks for the good service!
Peggy B.
SALT LAKE CITY
Business Response
Hello, we are glad we could help! Thank you again for the great review!
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Confirmed Service Customer
Staff Is very helpful, friendly and keeps you well informed about your service
Bradley G.
MURRAY
Business Response
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
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Confirmed Sales Customer
Great experience! Geo helped me find what I needed and I couldn't be happier!
Brent B.
ALPINE
Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Confirmed Service Customer
I always bring my Acadia for service at this dealership. They have taken great care of my vehicle, have a great service team, and the service is easy to schedule, completed timely, and I receive timely updates throughout the service appointment.
Jacob E.
SALT LAKE CITY
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Salt Lake Valley Buick GMC and we hope to see you again soon! If you're ever in need of more help, please let us know!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Hi there, your satisfaction is our top priority. We hope to see you soon!
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Confirmed Sales Customer
The salesman actually listened to what we were looking for and found us the perfect truck that fit our budget.
Heidi A.
STANSBURY PARK
Business Response
We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Salt Lake Valley Buick GMC and we hope to see you again.
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Confirmed Service Customer
As always, service department, courteous, professional, and knowledgeable. Sl valley service keeps me coming back Dan was super, kudos to all
Howard P.
PARK CITY
Business Response
Hello, we set high expectations for ourselves so it���s gratifying to hear you had a great experience with us. Thanks again for the recommendation, and have an amazing day!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Service Customer
My vehicle���s service was not started until a day after I had dropped it off, but the staff was very friendly and helpful.
Kelly C.
GRANTSVILLE
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Confirmed Sales Customer
Very friendly and helped me with all my questions.
Margarito P.
WEST VALLEY CITY
Business Response
We're glad to hear you found our staff was very friendly and helpful! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
Upon receiving my truck back, I realized that the fuse box cover was never put back on, it was laying in the engine compartment. I'm lucky I didn't lose it. Also the panel in the ceiling had been removed, but the screws were never put back in so it was just hanging from the clips about to fall off..
Clayton K.
SANDY
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Business Response
Hi there, thank you so much for your positive comments about Salt Lake Valley Buick GMC! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Salt Lake Valley Buick GMC!
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Confirmed Sales Customer
Russ was amazing. He answered all of my questions and helped me get into an amazing truck.
Thomas F.
SALT LAKE CITY
Business Response
Hi there! We're so happy we were able to help you out! Hi, thanks for taking the time to leave a review.
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Confirmed Sales Customer
Russ was an absolute legend with helping me get into the truck I was after and did his absolute best to make it as easy as possible for us and made it a memorable experience!
Matthew H.
EAGLE MOUNTAIN
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
As usual always treated with professionalism and kindness. My grand parents sold me on Buick vehicles and l test drove my Encore it was perfect for my bad back very comfortable absolutely love my buick. Everyone really needs to experience a test drive, they will love it.
Connie W.
KEARNS
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
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Confirmed Service Customer
Great customer service fron Dann , thank you guys!!!!
Carlos A.
MAGNA
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!