254 Reviews Found
4.6
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
Dan Bubenchik was a great help and made the experience go smoothly and relatively quickly
William A.
SALT LAKE CITY
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We can't wait to see you again, have a great day.
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Confirmed Sales Customer
Everyone was great and helpful specially Serena
Antonio O.
GRANTSVILLE
Business Response
We want all our clients to have a comfortable and stress-free experience with us! All Star Customer Care reviews@allstarautomotive.com
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Confirmed Service Customer
The service was fast, professional and easy to set up. Dan did a great job communicating with me overall a great experience. In the past other dealers rotated tires then didn���t reset the pressure sensors. These pros did it right the first time.
Gregory H.
WEST JORDAN
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Hi, we are very happy we could provide you with a positive experience! All Star Customer Care reviews@allstarautomotive.com
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Confirmed Service Customer
The staff is very friendly and professional.
Jonathan M.
TOOELE
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
I needed my tires checked. I came in and they took good care of me.
Christine H.
WEST VALLEY CITY
Business Response
Hi, thank you so much for your high rating. Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
oil change and recall accomplished quickly
Willem V.
SALT LAKE CITY
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
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Confirmed Service Customer
The issue still exists. Dans customer service is great though. He explained in detail what the y did and that they fixed the issue with the recall update. But to no avail. I have another appointment scheduled for the 22nd of this month Thanks to Dan.
Michael C.
SALT LAKE CITY
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
Dan has taken care of us every time we come in. He is very professional but all keeps it real and doesn���t bs anything.
Victoria R.
COTTONWOOD HEIGHTS
Business Response
We appreciate your positive review about your recent experience with us! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
Worked with Russell Marcovitch and by far the best dealership/car buying experience I've had. I'll be recommending!
Kylinn J.
SALT LAKE CITY
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
Justin had everything ready and I was in and out with in 30 minutes
Waylin L.
IDAHO FALLS
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
We want all our clients to have a comfortable and stress-free experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Service Customer
It was TERRIBLE. ��I arrived expecting the work to be done on my car and prepared to stay for several hours. ��I knew my brakes needed to be replaced and that my headlamp wasn't working and had already discussed this with the person making the appointment. ��When I arrived they told me they would get to diagnosing my car in 3-4 days and that I needed to leave it at the dealership because they were now liable for my car. This came as a big surprise and inconvenience. And you can imagine how grateful I was for the diagnosis fees when I had already told them what I needed to have repaired. ��I can't imagine they needed to do $200.00 dollars of work to check my brakes and hook a machine up to diagnose what was wrong with my headlamp....it was a bulb replacement, by the way, and it doesn't take a genius to figure that one out!!!! $200.00?!?!?!? I left very upset and unprepared for all of the expenses. ��I found another mechanic, one who has been working on my other cars for 20 years, who told me he could get my car in the next day and would assess all of my needs without charging me Diagnostic fees for everything. ��I immediately tried calling the dealership to no avail. ��Of course, your phones are always busy. ��Then I replied to the ��text I had received from the person who helped check me in to tell him that I would be in to get my car that afternoon, as soon as I finished work, and not to proceed with any work on the car. �� Mind you, this is less than 24 hours after I dropped my car off. My car was supposed to be sitting for the next 3-4 days to be diagnosed. ��Several hours later I received a call from GMC to tell me I could come and pick up my car but I needed to pay the diagnostic fee first. ��WHAT THE ______!!!!!! �� They told me they needed 3-4 days and then when I ask them not to do any work , less than 24 hours later, they call and tell me they have been able to do the diagnostic portion and I owe them $225.00. ��That appears very crooked and unfair to me. I feel as if I have been completely taken advantage of. It feels dishonesty and reflects very poorly on your dealership!!!! I will never recommend you in the future, nor will I ever be using your dealership to work on my GMC Yukon or my husbands GMC Sierra in the future. ��There are too many other dealerships and mechanics around town that can help me with my vehicles and I prefer to give my money to a company with integrity and where the customer, as a person, matters and not how much money you can get out of the transaction. �� VERY POORLY DONE Salt Lake Valley GMC!!!! I agreed that you can publish my response, but know you NEVER will!!!
Darci H.
HOLLADAY
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
The requested services were completed as promised. However when I received my vehicle back, the exterior of my truck was covered in grease to include greasy hand prints on my door. Both drivers and passengers fenders were covered in grease, leading me to believe that fender covers weren't used. These trucks cost a lot of money and I choose to go to the dealership with hopes that my investment is maintained better.
Mathew P.
WEST VALLEY CITY
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Sales Customer
Strait forward sales process with no funny business.
Steven H.
SARATOGA SPRINGS
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Salt Lake Valley Buick GMC and we hope to see you again soon! Thank you so much again for your feedback! We hope you have a great day!