243 Reviews Found
4.6
Confirmed Sales Customer
second time I've bought a car from the team in a year. I've never been to a dealership twice. Brandon was a great salesperson and just a good person. I like the no pressure delivery and each person I dealt with from the Sales managers, sales, finance and service seem to really care about what they do. See you all next time.
Keith R.
LAYTON
Business Response
Hi, thank you for the high star rating! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Everything was Great but I paid for a new air filter with my oil change, cabin filter, tire rotation, windshield wiper replacement, but the oil filter reads 30 percent of life left????? How is that so??? Then exactly 4 days later a had a lifter brake 250 miles from home. Now I see that the lifter is a known issue on the 5.3L AND GMC has done nothing about it. Very disappointed.
Scott L.
ERDA
Business Response
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Please reach out to us at (801) 265-1511 so we may assist you in moving forward towards a resolution.
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Confirmed Service Customer
Todo excelente Se les Felícita como equipo de trabajo
Zulma P.
WEST JORDAN
Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We're more than happy to help!
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Confirmed Service Customer
Friendly and quick. Only downside is didn't receive multi-point inspection paperwork.
Teresa M.
WEST VALLEY CITY
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
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Confirmed Service Customer
Thorough and quick once there but don't like making an appointment to get the service.
Ronald O.
SALT LAKE CITY
Business Response
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Personable and quick service with access to show room models.
Michael H.
HOLLADAY
Business Response
Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Service Customer
If I'm being totally honest with you, the sales department is amazing Here! Mike is a great leader, and is very efficient in his work. And my sales person Brandon was fantastic as well. No pressure, they got me the car i wanted fast! Unfortunately, I had to use the service department pretty quickly. For something as simple as a flat tire and what a joke. Took several days and terrible communication and returned my car to me. Filthy! I would buy a car there absolutely they are fantastic but I will more than likely use another Buick dealership to service my brand new Envista.
Madison C.
SALT LAKE CITY
Business Response
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We hope you are willing to give us another chance. Please reach out to us at (801) 265-1511 so we can work towards a resolution.
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Sales Customer
I worked closed with Rich and Serenity and their customer service was to a point. thank you for taking care of us. Thank you for the patience and outstanding customer service.
Graciela R.
COALVILLE
Business Response
Wow! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for leaving us this response! Have a nice day!
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Confirmed Service Customer
Miguel banulos did excellent job by helping me tru the process 👏 🙌 👌
Juan S.
HERRIMAN
Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We're more than happy to help!
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Business Response
Hi, thank you so much for the positive review! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
They always take care of us! thank you.
Pamela F.
WEST VALLEY CITY
Business Response
Wow! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for leaving us this response! Have a nice day!
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Confirmed Service Customer
They charged me for things I didn’t authorize they said the tech talk to me about it but no one talk to me about it and I asked to talk to the tech that done it but they didn’t they just give me a discount so I’m not sure if it got done or not just charge for it there was DEF fluid all under the hood. I had to clean when I got home and checked it. I have not been very happy the last two times I’ve had it serviced.
Curtis H.
WEST VALLEY CITY
Business Response
Your feedback and your business are highly valued. We take customer satisfaction very seriously and we'll be reviewing your feedback closely with our team. Feel free to contact us if you want to discuss your experience in further detail. Thank you.
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Business Response
Hi there! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Salt Lake Valley Buick GMC
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Confirmed Service Customer
You finished the basic service fast but didn't rotate the tires as asked.
Karl M.
DUCHESNE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Until the next time we meet, take care!
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Confirmed Service Customer
Service department is always efficient and easy to work with. I will never go to another shop for my car again!
Andi Y.
NORTH SALT LAKE
Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Sales Customer
They made the car buying experience so eat. Justin was great and so was Gary.
Peder S.
SUN VALLEY
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Rob Krebs helped me find the perfect truck and made the purchasing process seamless and quick. It was a wonderful experience from beginning to end.
Ramon C.
DRAPER
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Everyone was very kind and helpful. You feel like you are a part of the family. Serenity helped my learn about my new Buick. Helped my learn the app. And all the fun things my Buick will do. And then they drove my rental car for me back to enterprise. I would definitely go here again for a new vehicle. They made it go quickly and they welcome you with warm happy smiles. A wonderful place to shop.
Lillian S.
MOUNT PLEASANT
Business Response
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. We hope to be of service to you again in the future!
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Confirmed Sales Customer
Very fast, friendly and accommodating. within two hours of walking through the door we left with a brand new vehicle. Thanks to the entire team you were all great!👍👍😊😊
Allan C.
BENSON
Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.