242 Reviews Found
4.6
Business Response
Hi there! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Salt Lake Valley Buick GMC
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Confirmed Service Customer
You finished the basic service fast but didn't rotate the tires as asked.
Karl M.
DUCHESNE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Until the next time we meet, take care!
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Confirmed Service Customer
Service department is always efficient and easy to work with. I will never go to another shop for my car again!
Andi Y.
NORTH SALT LAKE
Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Sales Customer
They made the car buying experience so eat. Justin was great and so was Gary.
Peder S.
SUN VALLEY
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Rob Krebs helped me find the perfect truck and made the purchasing process seamless and quick. It was a wonderful experience from beginning to end.
Ramon C.
DRAPER
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Everyone was very kind and helpful. You feel like you are a part of the family. Serenity helped my learn about my new Buick. Helped my learn the app. And all the fun things my Buick will do. And then they drove my rental car for me back to enterprise. I would definitely go here again for a new vehicle. They made it go quickly and they welcome you with warm happy smiles. A wonderful place to shop.
Lillian S.
MOUNT PLEASANT
Business Response
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. We hope to be of service to you again in the future!
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Confirmed Sales Customer
Very fast, friendly and accommodating. within two hours of walking through the door we left with a brand new vehicle. Thanks to the entire team you were all great!👍👍😊😊
Allan C.
BENSON
Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Sales Customer
Purchasing a new car can often be intimidating, but Kim and Gary provided exceptional service, ensuring I secured the perfect deal. The entire process was straightforward and conducted with the utmost professionalism.
Ricky N.
SOUTH JORDAN
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with Kim and Gary! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
The service team worked diligently to overcome a few obstacles during my vehicle repair and got me back on the road in perfect operating condition!
Jeff W.
WEST VALLEY CITY
Business Response
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Sales Customer
Great experience, Brandon and Mike are the best! Bedt car buying experience ever!
Ryan C.
SALT LAKE CITY
Business Response
Congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Sales Customer
Our experience with SLV GMC started a few months ago, we first spoke with Ben about our interest in a GMC Canyon AT4. There weren't any available at that time, but Ben was very helpful. When he had a unit come onto the lot that matched our wants, he was quick to let us know and work on numbers before we made the 1hr+ drive to the lot. I had my feelers out at a lot of dealerships and he was the most responsive of all the other sales reps who had my information and "wants" list. Once we made it to the dealership, Ben was no longer on property, but he had another sales team member finish the deal with us. That was Brandon, he took great care of us and continued to answer our questions and work through trade info, etc. Even after the dealership was closed. Their offer on our trade was exceptional and we were happy to make the deal. We've had negative dealer experiences before, but this one felt much more honest and less like we were being beat down by numbers. Mike in finance was great to work with, he helped us through everything and answered a million questions. His help on finding the right after-market parts for our truck was greatly appreciated as well! The the gentlemen in Parts was great too, his name might have been Edwin (that's what was on my invoice). He helped us locate the exact parts we were looking for at a distributer and helped us figure out how to get them quickly. A huge thank you to Felix, in detailing. He found a very, VERY important item we left in our trade vehicle when he was detailing it. We greatly appreciate him getting that back to us. Thank you everyone who helped us!
Larry B.
SANTAQUIN
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes!
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Confirmed Service Customer
Salt Lake Valley GMC did an AMAZING job for us on our Denali HD. Our appointment wasn't until Friday September 8th but I dropped the truck off on Monday August 28th because we were heading out of town on September 9th just in case they could get to it earlier. Well they had it done and ready to pick up in one day! Would definitely recommend Salt Lake Valley GMC to anyone looking to buy or needing service on their GMC.
James G.
HERRIMAN
Business Response
Wow! Your recommendation means so much to us and we're so happy to have earned it. Reviews like this give us motivation. Thank you for leaving us this response! Have a nice day!
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Confirmed Service Customer
From the start to finish everything was great. Received updates on the progress of new truck. Super happy with my purchase
Jacob H.
LEHI
Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
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Confirmed Service Customer
Horrible service. Will never buy another car from them. Terrible customer srevice
David C.
SOUTH JORDAN
Business Response
Hi, it's upsetting to hear that your experience was anything but stellar. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (801) 265-1511.
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Confirmed Service Customer
Courteous, reasonable, professional, thorough. Took a while to get an appointment time, but once there all the services were handled quickly. Questions answered. Services explained.
Richard F.
SALT LAKE CITY
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
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Confirmed Service Customer
I came for recalls, oil service , and windshield whippers fixed. They didn't fix the pump or the line. They had the vehicle all day and had the wrong number on the account. I was able to get my car back late from the sales department . Horrible costumer service. I called back the next day thinking it wild be easy to do by , no I was transferred and hung up on multiple times. I was frustrated first and then just not willing to deal with the apathy. Hard Pass Looking for another place to fix the rest of my car- 2022 suv. No fear of being contacted as the number in my account is still not yet fixed.
Celeste H.
SOUTH JORDAN
Business Response
We are disappointed to hear that you did not have a more positive experience with us at Salt Lake Valley Buick GMC. Please contact us at (801) 265-1511 when you have an opportunity, and we will be more than happy to try and turn your experience around.
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Confirmed Sales Customer
They treated me with urgency, transparency and fairness.
Cheryl J.
WEST JORDAN
Business Response
Hi there! We're so happy we were able to help you out! We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
James, in the service department, is the best. He went above and beyond my expectations of what a service person should be. I have been in maintenance for the last 30 years of my career. James is so dedicated that he came in on his day off to check my vehicle personally. The problem I have with my vehicle comes and goes. I am confident that James did his best to find that problem .
Martin S.
WEST WENDOVER
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Until the next time we meet, take care!